In late November Tesco.com had on sale (For several days) a Nintendo Gamecube console bundled with Pokemon Coliseum for £35! Of course I bought one, to give out as an xmas gift as I already own a cube. I even used a £5 online coupon bringing the final price to an unbelievable £30!
Anyway - the order was confirmed, card was charged and an email confirmation with estimated shipping date sent to me. Then a day later tesco cancelled my order, refunded my card and sent me an email saying it could not get the product from its supplier. A quick check on Tescos website confirmed that this was a LIE as the product was still and orders still being taken, only difference being the price was now £115!
I called up tesco right away and they refused to honour my order and original price - contradicting themselves by saying it was indeed a pricing error and under the terms and conditions of their site, were not liable to provide me with the product.
To cut a long story short, I contacted watchdog and included screen prints of the original price on tescos website, email confirmations as well as a 60min audio CD of my telephone conversations with tesco.com staff (thanks to my trusty Sony Ericsson K700i) who continually contradicted themselves when explaining why my order was cancelled.
Low and behold, Watchdog reported the item with a follow-up from tesco saying that they WOULD indeed provide the product at the original price, and today I got email confirmation of my Gamecube having dispatched!
Keep fighting for those consumer rights y'all!!!!
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